Reference

How ge33 Handles Your Personal Information

This Privacy Policy covers what data ge33 collects when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our lobby — and exactly how we protect it. Access to our platform depends on your local law and eligible regions.

Account DataPayment PrivacyCookie ControlsData RetentionYour Rights
ge33 How ge33 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

ge33 applies SSL encryption across all account pages and payment flows, so data moving between your device and our servers — including your bKash transaction confirmations — is protected in transit. We keep your data only as long as your account is active or as required by applicable law, after which it is deleted or anonymised. You can request changes to your stored details through support at any time.

Encryption in Transit

SSL encryption covers every account login, deposit flow, and withdrawal request. Your payment details sent via Nagad or Rocket are never transmitted in plain text.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can adjust non-essential cookie preferences through the cookie banner on your first visit.

Data Retention

Account and transaction records are kept for the period required by applicable financial regulations. Once that period ends, data is deleted or anonymised — we do not hold it indefinitely.

Access and Correction

You have the right to request a copy of your personal data, correct inaccurate details, or ask us to delete your account data, subject to any legal retention obligations that apply.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or delete the personal data we hold, or if you have a question about how your bKash or Nagad payment details are stored, our support team handles privacy requests directly. Send your request with your registered account email so we can verify your identity before acting on it.

Team online

Email Support

Send your data access or deletion request to our support email. Include your registered account address so we can verify and process it without delay.

Live Chat

Open the live chat widget inside your account dashboard to raise a privacy question in real time. Our team can confirm what data is held and walk you through your options.

Account Settings

Some data preferences — like marketing communication opt-outs — are managed directly inside your account settings page without needing to contact support.

Common Questions About Your Privacy

Here are the questions we hear most often about how ge33 handles personal data, payment records, and account information.

We collect your name, email, phone number, and the payment method you register — such as bKash or Nagad. Device and session data is also logged for security purposes.

No. We never store your mobile wallet PIN or password. Payment confirmations are processed through the wallet provider's own flow; only the transaction reference reaches our system.

Yes. Send a request to our support email from your registered address. We will verify your identity and provide a summary of the personal data linked to your account.

Records are kept for the period required by applicable financial regulations in your eligible region. After that period, data is deleted or anonymised. Active accounts retain data while the account remains open.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with fraud-prevention services where required for account security.

Go to your account settings page and update your communication preferences there. You can also reply to any marketing email with an unsubscribe request and we will action it promptly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.